Refund policy

Can I return my goods?

We want you to love your Foke gift, but if for any reason you are not completely satisfied with your order, simply get in touch with us within 14 days of receiving your order and we can begin the return process.

The best way to reach us is by emailing [email protected] (please include your order number).

NB: If the order you received is a gift, you will need to ask the purchaser to process the return as we can only refund the payment method used for the original order.

We will then send you full details of how to return your package to us, all that we ask is that your item is unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item, at the same time we will tell you if we are able to process your refund request.

The item is your responsibility until it reaches us and you are responsible for paying for the return shipping costs. If you are shipping a returned item, you should consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

In terms of exchanges, we can only offer exchanges on damaged or faulty items.

Refund time

We aim to process your return within 7 working days of receipt of your returned goods. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.

Your statutory rights remain unaffected.

Workshop Cancellation & Refunds

We understand that sometimes circumstances change and you may not be able to attend the workshop that you have booked. If that is the case please let us know as soon as possible and at least 7 days before your workshop and we will try and move your booking to another date. Alternatively you can transfer your booking to a friend (please just let us know). If nether of those options are possible, we can offer you a cancellation and refund, as long as we have been notified of this 7 days before the date of your booked workshop. This will allow us time to fill your space. Thank you for your understanding, these workshops are designed for a small group of 6-8 participants, and are priced so that the costs are covered when the workshops are full, if people cancel at the last minute it no longer becomes viable to run the workshop, which would lead to having to disappoint other attendees.